Privacy Policy

At VapeKaki.com.my, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or purchase our products.

By accessing or using VapeKaki.com.my, you agree to the practices described in this Privacy Policy.

1. Information We Collect

To provide our services effectively, we may collect the following information:

Personal Information

Information that may identify you directly, including:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information
  • Order history
  • Account registration details

Non-Personal Information

Information collected automatically when you browse our website, including:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Website usage data
  • Referring websites
  • Date and time of visits

2. How We Use Your Information

The information collected may be used for the following purposes:

  • Processing and fulfilling orders
  • Providing customer support
  • Managing your account and purchase history
  • Improving website functionality and user experience
  • Sending order confirmations and delivery updates
  • Responding to inquiries and customer requests
  • Preventing fraud, unauthorized transactions, and security risks
  • Complying with legal and regulatory requirements
  • Sending promotional offers, newsletters, and marketing communications (where permitted)

3. Cookies and Tracking Technologies

VapeKaki.com.my may use cookies and similar technologies to enhance your browsing experience.

Cookies help us:

  • Remember your preferences and settings
  • Analyze website traffic and performance
  • Improve website functionality
  • Personalize content and promotions

You may disable cookies through your browser settings, although some website features may not function properly as a result.

4. Sharing of Information

We value your privacy and do not sell, rent, or trade your personal information to third parties.

However, we may share information with trusted service providers when necessary to operate our business, including:

  • Payment gateway providers
  • Courier and delivery partners
  • Website hosting and technical support providers
  • Marketing and analytics service providers

These parties are only permitted to use your information for the services they provide on our behalf and are required to maintain confidentiality.

5. Data Security

We implement reasonable administrative, technical, and security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your data, no internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, users acknowledge that information submitted online is done at their own risk.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders and customer service obligations
  • Maintain business records
  • Comply with legal, tax, and regulatory requirements
  • Resolve disputes and enforce our policies

When information is no longer required, it will be securely deleted or anonymized where appropriate.

7. Your Rights

Subject to applicable laws, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Withdraw consent for marketing communications
  • Object to certain uses of your information
  • Request information regarding how your data is processed

Requests may be submitted through our customer support channels.

8. Third-Party Websites

Our website may contain links to third-party websites, services, or applications.

VapeKaki is not responsible for the privacy practices, content, or security of external websites. Users are encouraged to review the privacy policies of any third-party sites they visit.

9. Children’s Privacy

VapeKaki.com.my is intended only for individuals who are legally permitted to purchase vaping products under applicable laws.

We do not knowingly collect personal information from minors. If we become aware that such information has been provided, we will take reasonable steps to remove it from our records.

10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Any changes will be posted on this page and become effective immediately upon publication. Continued use of VapeKaki.com.my after changes are posted constitutes acceptance of the revised Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our customer support team through the Contact Us page or live chat available on VapeKaki.com.my.

Thank you for trusting VapeKaki. We are committed to protecting your privacy and providing a safe online shopping experience.